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FAQ's

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 Frequently Asked QuestionCategory
16What happens if my pet falls ill whilst in quarantine?Import
17What is the difference between 'Excess Baggage' and 'Air Cargo'?Export
18What type of diet will my cat / dog be on in your kennels?Quarantine FAQ
19What type of diet will my cat / dog be on in your kennels?Pet Travel Scheme FAQ
20What type of diet will my cat / dog be on?Import
21What would be the simplest solution you could offer to us as a busy family to relocate our pets to the UK?Pet Travel Scheme FAQ
22Where is the Customs Pet Clearance area at Heathrow?Pet Travel Scheme FAQ
23Where will my pet be placed in the aircraft?Export
24Where will my pet travel in the aeroplane?Quarantine FAQ
25Why must my pet spend time in quarantine now the UK regulations have changed?Quarantine FAQ
26Why Should I Use Airpets' Import ServicePet Travel Scheme FAQ
27Will I be allowed to visit my pet?Import
28Will I be allowed to visit my pet?Quarantine FAQ
29Will my family be able to touch our pet and play with him?Quarantine FAQ
30Will my family be able to touch our pet and play with him?Import