Spout Lane North
Middlesex TW19 6BW
Fel: 0800 371 554 (if calling from the UK)
Fax: +44 (0)1753681655
Pets arriving from non Pet Travel Scheme qualifying countries or those which do not comply with the regulations must complete four months quarantine and arrive in the UK with an import permit.
From 1st January 2012:
- Pets from non listed countries which do not comply with the Pet Travel Scheme regulations must complete 4 months quarantine and arrive in the UK with an import permit.
- Pets from listed countries which do not comply must complete 21 days quarantine and arrive in the UK with an import permit.
At our base just 5 minutes from the cargo centre at Heathrow, we have 5* facilities to take care of dogs and cats during their quarantine period. All new arrivals are checked by our vet within the first 24 hours and cared for by our dedicated kennel staff. Please see our quarantine dogs and cats page for more details.
Our import department can help you with the often complex paperwork to make sure everything goes smoothly. On completion of the ID1 import application and C5 Customs & Excise forms we will then apply to DEFRA for the import permit. We also check if the original Boarding Document and Rabies label is required. If not, these are scanned and sent by e mail.
The first month's board plus additional charges are taken at this time to secure the booking. A confirmation letter is then sent to the owner and in which we will request flight details. Once the import permit is issued we will require confirmation of flight details and a copy of the Airway Bill with our Badge Code entered on as "DDD". You may contact us at any time with further queries or for reassurance.
If you wish to travel abroad (to qualifying countries under the Pet Travel Scheme) on completion of quarantine you MUST advise us before your pet(s) arrive at Airpets. We have attached fully detailed sheet to all owners who would like this service.
Click here for EU and listed countries check list
Click here for unlisted countries check list
Please contact us for more information on quarantine fees and itemised costs.
Full information on UK quarantine regulations can be found on the DEFRA web site.