Spout Lane North
Middlesex TW19 6BW
Fel: 0800 371 554 (if calling from the UK)
Fax: +44 (0)1753681655
Some of the feedback we have had from customers about our service.
Fey and Cupcake01-Aug-2017
My life has been so hectic I just wanted to make sure I thanked you and your coworkers for taking such good care of Fey and Cupcake. I am forever grateful for the care and concern for both. Fey ..
Dogs arrived safe and sound to Bangkok29-Jul-2017
Hi Claire, Dogs arrived safe and sound to Bangkok and the receiving company here in Bangkok was fantastic. Thank you again for all your help and working through our constant changes. Linda..
Hello. Just to let you know that I have arrived safe and well in Halifax, Nova Scotia. Thank you everybody for looking after me. I am fine and pleased to be with my mum again. Tomorrow I am goin..
You truly love animals.27-Jul-2017
Dear Megan Thanks a lot for the care you and all the Airpets staff gave to our loved Simon, you truly love animals. I want to highlight also the professional way you handle all related aspects o..
Evie arrived safe26-Jul-2017
Hi Megan That's Evie arrived safe and very well in her new home. She is purring very loudly and not leaving my side. She is one happy cat. I appreciate all your expertise in getting her safely h..
Cookie is home safe!25-Jul-2017
Hi Megan Just to confirm, Cookie is home safe! Thank you to the team and to the very helpful driver who helped carry Cookie up the stairs for me. All the best, Tarja..
Poppy has arrived safe a well in New Zealand25-Jul-2017
Hi Kelly, I just wanted to say a really big thank you to you and everyone at Airpets! As you can see Poppy has arrived safe a well in New Zealand and is settling into her new home really well. S..
Holly and Nia have arrived BKK24-Jul-2017
Dear Claire, This is to let you know that Holly and Nia have arrived BKK and passed thru Thai Customs smoothly. Pls find attached a few pictures taken during delivery last evening. It's a very h..
Millie has arrived safely in Canada24-Jul-2017
Hi Claire, just to let you know Millie has arrived safely in Canada and is settling in! I can't wait to see her tomorrow 😍😍 Ellen..
Molly arrived safe and sound in Ottawa24-Jul-2017
Hi Kelly I hope you are well. Molly arrived safe and sound in Ottawa. Thank you so much for all your help and care, we really appreciate it. Best regards Dominique and Geoffrey Wild..
Madison arrived safe a sound20-Jul-2017
Dear Kelly Madison arrived safe a sound. She has settle in very quickly follows me from room to room. Thanks so much for ensuring she was safe and looked after by you before her flight xx ..
Morning Claire Just wanted you to know that Sarah is safe and sound with my mum in the USA. She appears to be doing well, eating and drinking and starting to relax. Thank you again for taking su..
Hi Megan, We wanted to thank you again for everything you did for us and Lulu. We just got her back at the reception center and she could not have been happier. She is doing quite well. We reall..
Hi Becca, Just wanted to let you know that Seb arrived safe and well and we're all now in California! His crate was fantastic and he is in great form. We have no idea how we would have got him a..
Good morning Kelly. All is well! We picked up a very happy dog about an hour after we landed. Thank you for all of your help with Smooky. Lori Kundrot Faber..
Arrived today safe and sound07-Jul-2017
Hello Kelly, Just to let you know that arrived today safe and sound, thank you so much. Thank you. Glen...
Hi Emma, I hope this email finds you well. I wanted to let you know that Sunshine and Moonight have safely arrived in the US. They were quite tired from the journey, but seem to be getting used ..
Lola has arrived safely30-Jun-2017
Thanks Megan, Yes Lola has arrived safely and she seems fine if a little taken aback by the hustle and bustle of London- it will take a few days to adjust I expect. A very charming man delivered her a..
Eli to the USA20-Jun-2017
Just wanted to write and say thanks for your help getting our dog Eli to the USA. He arrived happy and healthy last night. This is my family's 3rd international move with Eli and your service was far ..
Wonderful care and support19-Jun-2017
Thank you everyone for your wonderful care and support of our little man x He is home and very settled and looks really well. Can't express our gratitude enough. Kindest Regards Diane & D..
Lady and Louie are doing great13-Jun-2017
Thanks for everything Megan! Lady and Louie are doing great and happy to be back with us safe and sound. It looks like they were very well looked after on your end, thank you. All the best, M..
Lola over to London safe and sound11-Jun-2017
Lesley and Megan, Thank you both very much for getting Lola over to London safe and sound. It went seamlessly and we were very relieved to get real time updates from you both as this was her fir..
Razor and Izabelle made it safely to Dallas09-Jun-2017
Claire, Just wanted to let you know that Razor and Izabelle made it safely to Dallas. Thank you so much for all your help and patience. I have already recommended Airpets to several people I kno..
Albert arrived safely last night07-Jun-2017
Hi Cheryl Albert arrived safely last night, a bit subdued but very pleased to be back with us. It Was a bit of a nightmare this end so very grateful for your care at the Uk side, my son said tha..
Trixie's is great07-Jun-2017
Kelly Trixie's is great and none the worse for wear!! Thanks so much for your help. Very best, Traci..
Wish has arrived safely07-Jun-2017
Hi Kelly Hope you are well. Wish has arrived safely yesterday. He is well and he got really excited when he saw us at Haneda airport. Thank you very much for your kind support throughout the pro..
Jack arrived safe and sound22-May-2017
Hi Becca, We just wanted to let you know that jack arrived safe and sound! He was a little jet lagged but seems to be coming around now... He's been out meeting new dogs but finding the heat a b..
Oli arrived safely and is home now18-May-2017
Dear Cheryl, Apologies for my later reply. Oli arrived safely and is home now! I am very amazed at how big he's gotten, I noticed a huge difference since I last saw him. Just wanted to let you k..
Rubin arrived today without a hitch17-May-2017
Dear Cheryl, Just a quick one liner to say that Rubin arrived today without a hitch. The vet I spoke with on Sunday came out to thank you for the swift response to the letter but other than that..
Kiwi, made it here safe and sound08-May-2017
Hello again! Our daughter Haley's cat, Kiwi, made it here safe and sound, We can't thank you enough for making that possible...
Safe delivery of our cat, Shukri08-May-2017
Hi, Just a few words to express our thanks to AirPets, for the very efficient and professional way you handled the safe delivery of our cat, Shukri, from arrival at Heathrow to delivery at our h..
Mia is safe and sound05-May-2017
Dear Becca We picked up Mia yesterday, she is safe and sound. Thank you all so much for taking good care of her...
Bob has arrived ok & is in good hands02-May-2017
Hi Kelly Went to see Bob today, he was hiding under a chair when I got there but then he worked out it was me & came out. Catnip helped too lol!! Thanks heaps for everything, he has arrived ..
Henry arrived bright eyed and busy tailed02-May-2017
Hi Cheryl, So all went well! Henry arrived bright eyed and busy tailed, he was so pleased to see me. What a relief, its been an adventure! Thank you so much for all your help and time, I really ..
Kalu is enjoying the freedom in our garden28-Apr-2017
Hi Megan Lovely to hear from you. Kalu is enjoying the freedom in our garden. We take him to the seafront early every morning. Hates other dogs of any description. He is attending an obedience c..
Ghost made it home safely yesterday27-Apr-2017
Hi Cheryl, Ghost made it home safely yesterday, all good. He seems very happy and healthy. Thanks for getting rid of his matted hair! We very much appreciate your service and help during our mov..
Harry is already a very happy dog27-Apr-2017
Dear Kelly, I just wanted to thank you for arranging passage for Harry and for looking after him. He has arrived safe and sound and is already a very happy dog. Again very many thanks, ..
Karma has arrived to Doha27-Apr-2017
Hi Becca, Thank you for your help! Karma has arrived to Doha and seems very happy after her flights. Have a lovely weekend! Warm Regards, Goda..
She's doing really well with other dogs27-Apr-2017
Hey Megan, Yes thank you she is great. I've had this week of with her and sorting the garden out for her. As she'll be in it while I'm working. Got her a kennel too, which she loves. She seems t..
Bella back to the UK safely!26-Apr-2017
Just wanted to say a huge thank you to you all for getting Bella back to the UK safely! As you can see she arrived back in 1 piece happy & healthy! (And making them most of all the treats she's be..
Ella has arrived in São Paulo24-Apr-2017
Hi Kelly Ella has arrived in São Paulo, Brazil safely and happy! Was a long process to clear her here but it's all to do with all the bureaucracy here in Brazil! I would like to thank you..
Rita safely arrived at haneda airport18-Apr-2017
Hi Kelly and all dedicated staffs for Rita's flight Rita safely arrived at haneda airport and we were able to get home at noon. All the paperworks were perfect, custom and quarantine were very s..
All is great apparently!11-Apr-2017
Hi Becca, My husband and son have just collected Mac from Logan airport and they're on their way home. All is great apparently! Thanks!..
Hi Claire, Just wanted to let you and everyone else at the company know that we and the cats are now safely installed in our US home! Thank you so much for all the work you did to get them over ..
Two precious furry babies to Vancouver05-Apr-2017
Hello Claire, I would just like to say a big thankyou to you and all your team involved in relocating my two precious furry babies to Vancouver. They are now happily,if that is the right w..
Princess is here06-Mar-2017
Hi Becca Just to let you know that Princess is here and settling in to a Greek way of life Thank you for all your help Rachel x..
Dear Claire, Just a quick message to thank you for all your kind assistance in regards to the moving of Sammy. You and your team were all very helpful thru the hole process. Many thanks!! ..
You did a great job.05-Mar-2017
Hi Kelly, Thank you so much for all your help with our two cats who are safely in New Zealand and very happy in their new home! You did a great job. Thank you again, Sarah..
Sammy arrived safe and sound in Italy02-Mar-2017
Hi Claire, I just wanted to express my gratitude to you and your colleagues for all of your transporting Sammy! He arrived safe and sound in Italy. I'll also leave a positive review online about..
Berlioz is well24-Feb-2017
Hi Becca! Thank you. Berlioz is well. Everything went smoothly. All the best, Danara..
Hi Kelly. Jasper has arrived safe and sound in Grand Cayman. Thanks so much for all your help! We will no doubt see you again. Kind regards, John..
Kalu has arrived home safe and sound17-Feb-2017
Hi Megan, Kalu has arrived home safe and sound. He looked exhausted and weary after a long journey, but now he is settling in. I want to THANK YOU for your help, support and guidance for rescuin..
Bruce is here we us again!12-Feb-2017
Dear Angela I have no words to say how much I'm grateful!!!! Bruce is here we us again! Now he is at the sofa with me! You all were very professional and very kind during this 5 months. ..
Cats from Brunei11-Feb-2017
Hi Angela, Thank you so much for all your help with moving the cats from Brunei, we are so grateful everything was so efficient and that the cats were so well looked after. There was much exp..
Dogs are fine and we've made it home!!11-Feb-2017
Hi Becca Dogs are fine and we've made it home!! They look great, no one even seemed to have needed to use the crate for relief. They were quite glad to get out! I can't thank you enough for a..
Hi Megan Thanks so much, he is safe and happy at my parents and not phased at all by the flight. We really appreciate everything that you have one for Nookie. All the very best, Chellie..
Merlin arrived safe and sound08-Feb-2017
Dear Cheryl, I am very disappointed with Merlin's flight arrangements. As you know he is a youngster of almost three years of age, yet he got off a 9 hour trans-atlantic flight with not so much ..
Cheryl, Thank you sooooooo much! It was an amazing service!!! ❤️❤️❤️❤️❤️❤️..
Penny arrived happy and full of life06-Feb-2017
Hi Kelly Penny arrived here as happy and full of live as she always is. She did not seemed stressed and ate well as always. We thank you and the staff of airpets for taking care of our baby. ..
Lottie & Lexi05-Feb-2017
Cheryl, Hi, it is over a year since we arrived in Australia and we are loving it. As you can see we entered into the Christmas spirit (Lottie rather grumpy). The pictures of us on the beach were..
He is settling in amazingly20-Jan-2017
Hi Cheryl He is settling in amazingly, he is feeling right at home and establishing a new routine. Thank you such much for all your and your teams work. I can tell he was well cared for :-) ..
Jasper arrived safe and sound21-Dec-2016
Hello Becca Jasper arrived safe and sound and is already bossing me around! Thank you for your help. Merry Christmas! Helen..
The 3 Musketeers08-Dec-2016
Dear Kelly, I thought you might enjoy a quick update on our 3 border terrier puppies - the 3 Musketeers. The kindest you showed in helping them to us hasn't been forgotten. Aramis, Athos, ..
Little Indian princess24-Nov-2016
Hi Megan, we thank you & the team for making our holiday so much better knowing our little Indian princess is in the best hands x big hugs & xxxs Peter & Carole..
Drizzle and Dribble23-Nov-2016
Becca, We have collected Drizzle and Dribble from Lisbon. safe and sound Many many thanks for all your help and assistance. You were amazing........and tell your boss I told you to tell hi..
Safe and Sound19-Nov-2016
Hi Becca, Yes - we picked them up safe and well Thursday evening. They are now adjusting to their new surroundings. It's been quite an adventure for them but they seem to have coped well. Thank yo..
Hi Becca, Steve arrived last night and after a few hours of settling in and lots of treats and snuggles is feeling much better. Thanks for your attention and care in this area during a long and st..
Dear Sarah Whittington, Shukri has arrived safely and in apparent good health. Like us, he is probably feeling the heat. Thank you for organising the cat's move from the UK to Malaysia and for ..
Jasper and Kiwi21-Sep-2016
Hi Kelly Many thanks for organizing everything regarding Jasper and Kiwi's transit to Tokyo. They made it here safe and sound and seem to be settling in to their new home. Kind regards, ..
Hi Kelly Just wanted to drop you a quick line to let you know that Lucy arrived safely and is now at home bonding with our other Cav. She's an absolute bundle of joy and energy. Thanks for..
Harvey has arrived in Perth19-Sep-2016
Sarah, Thank you very much for your support over the past months. Harvey has arrived in Perth and is on very good form. Bruce..
Kingsley is now at his new home in Valencia16-Sep-2016
Hi Becca Everything was fine at Madrid and Kingsley is now at his new home in Valencia, well and happy. Thank you for your help. Kind regards, Roland..
Hi Becca, Thank you very much, Qwienie arrived in the US safely. GREAT SERVICES!! Regards, John..
Poppy is safely back15-Sep-2016
Hi Sarah, I am sorry for the delay in sending you this email. Poppy is safely back with us and it is so wonderful to have her here. Everything went so smoothly and after arriving back in Mel..
Hi Kelly, Thank you so much for the picture of Cameo. Pauline took one look and started crying. We cant believe that she made friends with Sean in an extremly short period of time. I think she..
Becky and Coco11-Sep-2016
Hi Eddy Just a quick email to say a big thank you for getting Becky and Coco back to the UK for us. They looked great after their flight from Thailand and they slept for about two days when we ..
Leila, lily and Ty05-Sep-2016
Hi Sarah, Just to let you know that we picked up Leila, lily and Ty from quarantine yesterday. Apparently the girls had been pretty timid during their stay (especially little lily) so they actua..
Hi Cheryl - just to let you know, Penny arrived safely to Baltimore last night and we have her settling into the new house now. all are very happy, especially Penny and Rhianna! Thanks for your h..
Hi Sarah All went smoothly on Friday, so I collected Oreo from SJC as planned and she is now happily exploring her new home in California. Thanks so much for all your help through the process, it..
Hi Cheryl Drax arrived safely, he's doing fine, playing with Odie, our beagle! Thank you very much for all your help and assistance with getting him to us. Kind regards Nicola xx..
Dear Sarah, We just want to Thank you so much for everything you have done in looking after Poppy. It has been so wonderful knowing that she has been in such great care. Please pass onto all the ..
Hello Sarah, Just to let you know Lua arrived safely today in Asuncion Paraguay. I really appreciate the service AirPets has provided to us. Thanks for your professionalism and support. BR..
Aria to Houston20-Aug-2016
Hi Cheryl, Just wanted to say thank you very much for getting Aria to Houston. As you predicted she was just fine, thanks for making it so easy. Daniel..
Hamish arrived safely18-Aug-2016
Hi Sarah, Just to confirm that Hamish arrived safely this afternoon and is now happily exploring his new garden - complete with wild chickens and iguanas. Many thanks to you and everyone at ..
Ralph arrived safe and well18-Aug-2016
Dear Kelly, Just to let you know, Ralph arrived safe and well in Boca, Florida, yesterday.....a little dazed after the long journey, but well. He's now adjusting to 30 degree heat.... Thank..
Hi Cheryl Apologies for the delay, I just wanted to say thank you for arranging Bertie's export so quickly! He is still not quite sure about the heat but he has managed two trips into the ..
Hi Kelly and Sarah, A big thank you for all your help with Galaxy's arrival, the paper work has gone smoothly at the airport and she is now at home catching up on some rest and cuddles. Kind..
Hi Becca, Mollie made it safe and sound! Thank you for helping us move our furry family member xxx Katrina..
3 dogs safely arrived at Chicago08-Aug-2016
Hi Cheryl, I didn't keep you updated, but doing so now. Thank you for everything, as all our 3 dogs safely arrived at Chicago and it was a quick and easy collection process for us. The..
Bo'sun arrived safe and sound08-Aug-2016
Hi Cheryl, Have been meaning to email you all weekend - wanted to let you know Bo'sun arrived safe and sound - thank goodness for an on-time flight. He is settling in well to his new home really ..
Filo & Paljas24-Mar-2016
Thanks Cheryl. They arrived yesterday and settling in to their new environment. Thank you so much for the hassle free, great service you have provided. Many thanks. Heni..
Hi Kelly Thank you so much for your help and also the rest of your team. Particularly your driver Sean who was so kind and understanding. He really put my daughter's mind at ease wh..
A big thank you13-Mar-2016
Hi Cheryl. I only just realized I had not been in touch with you since getting back to the US. I am happy to confirm me and Tiki both arrived safely in Detroit on Monday 15 February 2016..
Buddie has arrived in Kuwait09-Mar-2016
FAO Kelly, Hi, Buddie has arrived in Kuwait safe and well no problems Thankyou to you and the team for your support and guidance. for getting Buddie to Kuwait. Regards Dave Cochrane126 ..
They have arrived safely08-Mar-2016
Hi Kelly, Thanks for everything, they have arrived safely and are over the shock of the experience exploring their new home and eating a well-deserved meal. Thank you once again ..
Jasamine to JNB03-Mar-2016
Hey Kelly, Just to let you know Jasmine arrived. She was very happy and relaxed. She doesn't seem phased at all by the journey. Thanks once again. Cat xx..
Greetings from Lottie & Lexi29-Feb-2016
Hi Cheryl, Hope you and all at Airpets are well. A few pics of the girls for you. They have settled in really well; no ill effects after flight and 10 days in quarantine. We ha..
Hello Kelly: Just to let you know that Colin arrived in good spirits - and has taken to a comfy and familiar spot. I am sure it will take him a few days to re-adjust to th..
Ralphie has arrived!05-Feb-2016
All, Just to say thanks so much for all your help in getting Ralphie out here. He has explored his new home thoroughly and is now settling down to a well earned nap! ..
Doogie and Sky - Transport to Australia04-Feb-2016
Hi Kelly, Hope all is going well. By the way, the Vet (Cromwell Vets in Cambourne, Cambridgeshire) had really good things to say about AirPets. The Vet told me that she always giv..
Mabel to Dubai03-Feb-2016
Kelly, She woke up at 11pm last night and was flying around my apartment and also being very affectionate. She woke me at 3am knocking shampoo and soap bottles into my bath, unsure..
Anya - cat box02-Feb-2016
Hi Cheryl, Just wanted to let you know that Anya has arrived safely in Abu Dhabi and is enjoying exploring her new surroundings, needless to say we are delighted! Thank you..
Hi Cheryl, Just wanted to say thanks for all your help and to Charlotte for looking after kitty. I picked her up yesterday with no problems. She was very happy to see us and has quic..
Charlie in Chicago29-Jan-2016
Hi Becca Charlie arrived safe and well on Wednesday. As you can see, we were super excited to see him again. Thanks once again for all of your help ov..
She's arrived!! Thank you to everyone for making it happen. We are very happy clients😍🐶 Best wishes for a wonderful 2016 Madeline ..
Transfer to Kenya22-Jan-2016
Dear Cheryl and Patrick, Many thanks for making my transfer to Kenya with Apollo so smooth, it was so much easier than I had expected. We were on the road to my house within 1 hour a..
Rita to Vietnam20-Jan-2016
Hi Kelly, Rita has just been delivered to my apartment. She seems very happy and is her usual inquisitive self. Thank you so much for everything. Peter ..
Pixie arrived safe and sound to Bermuda14-Jan-2016
Dear Kelly Pixie arrived safe and sound to Bermuda if a little dazed when she came out of the crate, thank you so much for the reassurance and kind attention shown to her, her ..
Kitty goes to Japan11-Jan-2016
Hello again Kelly and thank you once more for your help in getting Kitty to Japan. She arrived safely and is happily adjusted. Thank you, Miriam Moore..
Andy and Romeo08-Jan-2016
Dear Eddy I hope this finds you well - and Happy New Year. I wanted to write to you to pass on my thanks personally - and on behalf of Romeo too! - for all your help in getting him ..
Hi Cheryl, Just a quick message on behalf of the family to thank you for getting Max safely to San Francisco. He arrived as happy as ever and is already settlin..
Dear Sarah, My apologies for not having emailed before but I wanted to let you know that Bonnie arrived safely in Sydney and we collected her from quarantine last week all safe and sound. She is now..
Hi Verity, Just to let you know, Poppy and I made it safely across the pond yesterday! She was the only furry creature on the plane that day, so had a quiet crossing and was in perfect form when..
Morning Sarah and Miranda, Chooch is all settled into his new home today thanks to both of you. He came off the plane quickly in his kennel, and I was allowed..
Hi Kelly, Just wanted to let you know that Honey and Bunny have arrived safely in Boston! They didn't seem too traumatised by the flight and have settled into our apartment pretty well. ..
Hi Kelly, Just to let you know Layla and Qais have arrived Japan safely and they've been exploring the house checking everywhere. Thank you so much for y..
Tootsie is Safe & Sound in Detroit17-Apr-2015
Thanks Kelly for everything Tootsie is here safe and sound and has already found a place which is hers and no one elses. Regards Maria Aldridge ..
Dear Cheryl Airpets came up trumps again! Courteous staff and stress-free delivery on Saturday, Freya looking well cared for. No glitches this morning, now fast asleep at my feet in my office..
Dear Cheryl and Airpets Just a brief belated email to say many thanks for all your support and guidance in ensuring Hollie 's arrival and transportation to Bahrain...
Hi Sarah I just wanted to let you know that I finally picked Missie up in Perth yesterday and she is now safely back home Thank you again for all your help. After our initial problems, with other ..
Maisy arrived in DXB safe and well15-Oct-2014
Hi Kelly, Maisy arrive DXB this morning safe & well. I had her handed over to her family by 10:45am. She was happily reunited with her people & then her best do..
Rex is back with us SAFE AND SOUND AND HAPPY! He's SO resilient, this guy, love him. He's all smiles and playing and hopping around and running. thanks for looking after ..
Snakes to Vancouver05-Sep-2014
Dear All Snakes have arrived into Vancouver and have now been cleared through customs. British Airways flight arrived late at 20h30 this evening. Snakes are now in our warm room. K..
Hi Cheryl, We are so happy to have Max back with us in Dubai!! He has obviously been very well looked after with you. Thank you for taking such good care of him!! ..
Dear Sarah, Kola has reached Kenya safely, I really appreciate the care , he was given .Congrats to Airpet team and God bless you all. Kind regards, Pardeep ..
Miss Verity was so friendly with the tortoises that I would like to thank her publicly for her help26-Aug-2014
Miss Verity was so friendly with the tortoises that I would like to thank her publicly, for her help to have today my pets with me in Nicosia (Cyprus). Lambros Pittas ..
Pugly is very well & settled in Dubai26-Aug-2014
Hi Sarah I just wanted to drop you a line to thank you again for all the help you gave me in getting Pugly to Dubai. He is very well and all settled with us ..
Hi Sarah (reasonably) Happy cat - very happy owner who only has to get herself over there yet! Not looking forward to the 27 hour journey . . . Thank yo..
Dear Justine Thank you sooo much for ensuring Peanut's journey went well, I am so happy I could burst, she is now in her new home safe and sound Best regards ..
Pets are full of beans!04-Jul-2014
Hi Kelly, All arrived safely - thanks! Humans tired & a little worse for wear. Pets are full of beans! Regards, Nigel..
Thank you for all your help Rory in receiving Pepe & Chispas at LHR after their long journey fro04-Jul-2014
Hi Rory, I wanted to write you a quick note to say a huge thank you for all your help in receiving Pepe and Chispas at Heathrow after their long journey from Peru. All the paperwo..
Hi Kelly, Just thought you’d like to know that our little girls have finally arrived at our house. They seem perfectly happy and are both having a good nose around. Thank you so m..
Dear Kelly, Just to let you know Teddy and Molly arrived safe and sound. As you can see. Thank you for everything. Really appreciate it. Would recommend Air Pets to anyone wanting to trans..
Hi Justine I just wanted to send you a big thank you from Hendricks and Plymouth, who are both safe and sound and seem to be enjoying Abu Dhabi life. You guys did a terrific j..
Hi Sarah, I did mean to write earlier, I would just like to thank you so much for all your help and guidance in helping me with importing Tully to Australia. He is now out of quarantine and sett..
We've arrived safely at Haneda Airport23-Jun-2014
Hi, this is Hayato Haneji who is Mumu's owner. We've safely arrived at Haneda airport, and Mumu's quarantine process was passed without any problem at all. Thank you very for your perfect professi..
Hi Kelly, Just to let you know we all made it to Cape Town safely. Gus wasn't fazed at all! I on the other hand was a stressed out mess until we collected him from the cargo c..
Hi Justine - All the animals and Bob are home safely in NC. A rough day of travel for all, but all okay now. Thank you so much for checking with Virgin this morning and for takin..
Dear all, A quick note to say that Byron arrived safely in Colombo and spent a peaceful first night in our new home. He is bounding along and back to good spirits today. It was ..
Hi Verity Just wanted to say a big thanks to you and your colleagues at Airpets for the excellent service you provided in getting Liffey to Nairobi. It was an absolute pleasure dealing with you a..
"Welllington" lands in Detroiin great spirits! 23-May-2014
Hello Verity from Detroit! Just a quick note to say thank you! Ms. Wellington flew, and was pick up without incident. She was in great spirits and the men on the ground ..
Hello Sarah, I trust your day will be fantastic and even more so once your reading this. Akemi arrived the other day in excellent condition. The crate you provided was brilliant as well as ..
Brody getting settled in America07-May-2014
Kelly, Good morning, we collected Brody from the airport yesterday and he's now getting settled in to his new house here in America. Thank you ever so much f..
Dear Verity, We would like to thank you for the fantastic service that Airpets provided in safely relocating the fluffiest member of our family from London to San Francisco. ..
Dear Kelly, Thank you very much for all your support and mainly for looking after Garfield with love and care. He arrived safely and didn't looked uncomfortable. He is still trying to settle in ..
Hi Cheryl, We are so pleased that Bella has arrived safe and well. She looks a bit sad on the photo, but we took a video before and she went berserk!! Clearly she was very happy. I will tr..
Hi Cheryl Chilli and tikka arrived safely Tuesday night, as expected they're departure from the UK was smooth however when they arrived at Nairobi they were the last to be offloaded from the plan..
Dear Kelly Just wanted to get in touch to thank you for looking after Dylan & Maggie before their flight to Singapore. They arrived a little shell-shocked on 2nd April but otherwise none the..
Hello there. Well we made it to Boston and are in our pet-friendly hotel until tomorrow. We were delighted with the service we received at your end, with Justine and then Verity helping us for wee..
Hi Verity, Thank you for the super service in getting Oscar to San Francisco. He arrived safely and on time. He was a little thirsty but not sure why as he had water in his cage still a..
We will "deffo" recommend Airpets to others09-Apr-2014
Rufus just spent his first night with us and he is adjusting well. I know he will miss England but then again I will too. Thank you!! We will deffo recommend Airpets to others:) ..
The birdies are doing well03-Apr-2014
Good morning everyone, The birdies are doing well and will be on their way to the quarantine station shortly. Have a great day further. Jaen-Pierre Bester - GLOBAL PAWS..
Pickle has arrived safe & well in Baku28-Mar-2014
Hi Cheryl, Pickle has arrived safe and well in Baku. Customs etc was a bit of a nightmare (old soviet bureaucracy) but she is absolutely fine. I think she has forgotten the journey already a..
Your service was excellent!28-Mar-2014
Dear Kelly Thank you so much for the arrangements with Missy which went without a hitch! If you would like a testimonial I am more than happy to give one, your service was excellent! Th..
Thank you Sarah for your efficient support21-Mar-2014
Dear Sarah, I've just collected Lucrezia and we're heading home. Lucrezia says hi and we both thank you and Airpets for your efficient support. ..
Happy to report Flynn finally arrived safely in Cayman this evening. Major drama at airport as two flights arrived together and the agricultural officer was having a problem with a rogue cat from..
Hi Cheryl Thanks so much for getting Elton here safely. He is none the worse for wear after his long from London to Auckland. He’s enjoying chilling out at Quarantine for now. ..
Ladies, sorry for the delayed response, hit the ground running in LA coupled with jetlag so it's been a little hectic. But Rex is with me every step of the way! Safe and soun..
Bella's wagging her tail in Seattle!31-Jan-2014
Dear Verity Bella's In Seattle, wagging her tail furiously and very happy to meet everyone at Menzies :) ! After a half hour of great excitement , playing with her new toys , she went to..
Hi Sarah, Just wanted to say a huge thank you for all of your help looking after Dooley. He safely arrived in Johannesburg this morning, and is now in his new home with us he..
My cats arrived safely in Taiwan last night31-Jan-2014
Hi Sarah, I would like to thank you for your help. My cats arrived safely in Taiwan last night. :) Regards, ..
Dear Kelly I am just contacting you to say thank you so much for all your help with Olly and Harry. The dogs arrived in Baku looking slightly confused but quite happy. As soon as we arriv..
Hi Kelly Just to let you know we picked misty up, she is fine. I would like to thank you and the rest of the staff for all your help and assistance you have given us from the start (6 months ago..
My cats arrived safely in Taiwan28-Jan-2014
Hi Sarah I would like to thank you for your help. My cats arrived safely in Taiwan last night :) Regards Cathy Chiu..
Fidel arrives in NYC and not too too stressed 21-Jan-2014
Dear Sarah Just to let you know that we all arrived back safely in New York. It all went reasonably well, although I and some of the passengers in my part of the cabi..
I've arrived & it's warm here!06-Jan-2014
I've arrived! It's warm here. I'm just getting ready for a walkie down on the beach (I'm not sure what a beach is yet but apparently that's where I'm going!) Thanks for looking after me an..
Just love you Verity13-Dec-2013
Verity, I just love you! I am so worried about her because she is a rescue dog and afraid of her own shadow. You have broken her barriers and she ( and us ) will love you forever! ..
Sarah, Just a note to thank you for all your help. My two cats arrived this afternoon after their long journey, safe and well. I am very happy with the service you provided at every stage of the..
Thumbs is safely in Auckland12-Dec-2013
Hi Kelly, Thumbs is safely in Auckland and we visited her in quarantine yesterday. Although she spent much of the visit watching the door planning her escape we got lots of cuddles and were pl..
Dearest Kelly, It was so very wonderful to see you and the very wonderful staff at your office today and to know that he will be in very safe hands. With love and an utter shower of lick..
Oscar is happy in the USA03-Dec-2013
Dear Justine, Just a quick note to say thanks for all of your help with getting Oscar back to the US. He's a happy little man :) Sincerely, Alicia..
Hello Sarah I just wanted to say Thank You for your amazing support for my cats travel to Japan. All three cats arrived in Tokyo safe and sound even though the airline staff at Heathrow were definit..
Alfie touched down Atlanta on Schedule27-Nov-2013
Many thanks for your email and to Airpets - great job. Alfie touched down in Atlanta on schedule and is reunited with our daughter and settling into his new home. Thanks to y..
It is nearly 9:30 here in the US; have been working long court days lately. Our current plan is to fly to London next week and collect the cat ourselves, along with visiting family and gathe..
Hi Dave All good to go J I have attached the doc’s for you just encase you need a copy for customs, he is set for his Hydro and grooming this afternoon!! Do let me know wh..
Trudi sends her love to Kelly29-Jul-2013
Hi Kelly, We wanted to thank you and everyone at Airpets for taking such good care of Trudy. We had a chance to visit her in Galveston at my in-law's yesterday and she seemed happy and well. ..
We liked the sign on Holly's crate29-Jul-2013
Holly has arrived safely in the States - thank u for all ur help (we especially liked the sign on her crate!), ..
Hello Eddy, Thank you for your help through this. You've been far more responsive than your competitors so in the end you win the business. I'm going to go with your original quote to Ra..
The people in Boston cargo were very helpful16-May-2013
Hi Verity, The trip went very well...virgin were great, and the people at the cargo in Boston were very helpful too. The dogs were tired but have settled in qu..
Yaay! I can't wait to be telling everyone!!!16-May-2013
Yaaaay!!!!! I can't wait been telling everyone!!! When I wake up in the morning she will be on her way wooo hoooooo. Thank you again so much for lookn after her and keeping us updated with pictu..
Thanks Justine for your time and patience01-May-2013
Morning Justine, Just wanted to say thank you for organising all of Tiger's travel arrangements. She is now settled into her quarantine and is 'very chatty and hissy' according to her quarant..
Cats Rule OK25-Apr-2013
Cheryl Great to hear from you. We wanted to thank you for doing such a great job for our boys, all went well, even with swissport cargo no hanging around and, get this, ..
Hi Verity, I was going through my inbox and realized I never let you know that Percy arrived safe and sound. I'm so sorry!! My parents collect him at DFW and he was in high spirits and in wonder..
Ellie arrived home safe03-Apr-2013
Hi Kelly Just wanted to let you know that Ellie arrived at our home safe and sound around 10:30 this morning. She was very pleased to see us and we were so relieved to see her looking w..
Our Singapore Agents03-Apr-2013
Sarah your agents over here in Singapore contacted us and they are so nice. Thanks again for working with such caring people. If you ever want a testimonial let me know. Very pleased so ..
It was worth it!25-Jan-2013
Just so you know we have not forgotten the special help and attention you gave our “Haylee” in her journey to us here in Phoenix. She continues to do well and amaze us at how wonderful..
Paddy, Honey & Pebbles so well looked after25-Jan-2013
Hi Cheryl I just wanted to let you know that the animals arrived safe and sound in USA last Thursday evening. I have now also arrived and they were pleased to see me. I was wondering if ..
Thank you Sarah for your help & advice 12-Nov-2012
Hi Sarah, Just to let you know we are now in NZ and have been told by the kennels that the girls arrived safely and are happy and settled. Phew!! Thank..
Otis arrives happy and healthy in seattle09-Nov-2012
Justine, I wanted to send you a note and thank you again for all of your help getting Otis here. It made the whole process so smooth to have AirPets helping me out and appreciate your pa..
Dear Sirs/Madam, I just want to say that Charlie & Jessica have arrived safely to Vienna and are now in their new home, exploring and investigating and settling..
Nowzad Charity for stray dogs16-Oct-2012
Hi Kelly, I am just emailing to let you know that AJ has arrived safe and sound! J He is reported to be well and happy and is behaving normally, so isn’t any worse the ..
Lindsay and I want to sincerely thank you and all your team for taking such great care of Bailey. We were so impressed with how good the service was. Please also pass on our compliments ..
Hi Justine Just a quick note to say that Willow arrived safely at Dulles Washington on 25th September. We were very pleased to see her. I would ..
Thank you all. Really really good service26-Sep-2012
Thanks so much to you and all your colleagues, Cheryl! Really, really good service. Happy to put a review somewhere if you've got a particular page you like them on. Just let me know. I take it ..
Vet was at Cargo in Cape Town to check Daisy20-Sep-2012
Hi Kelly, just a short note to tell you that Daisy arrived safe and well and my wife and I would like to thank you and your staff for taking such good care of her. Clearing her went..
Not even slightly stressed in New York17-Sep-2012
Hi Cheryl I just thought I would send you a thank you note for getting Billy and Misty to me safely and also for Maddy arriving. Paul Nevadomski was wonderful, he even rang me to le..
My two chinchillas are now happy in Bangkok03-Sep-2012
Hello Kelly Just wanted to let you know that my two chinchillas are now happy settling into their new home in Bangkok! Thank you so much for your love, care and attention throughout their stay..
Rossi arrives Saudi Arabia in good shape31-Aug-2012
Dear Eddy This is a quick note to say thank you for arranging Rossi's safe transport. Rossi looked well, clean, in a very good shape. Documents were complete. Good communication. We will..
Rowan charms BA crew30-Aug-2012
Hi Cheryl, Rowan charmed his way over on BA ,crew fighting to get to water him and Customs people v impressed by size of his paws...he was v sparky in his crate, not fazed at all by going tra..
Dear Kelly, Thank you so much for your work and attention to Bissah. She arrived safely to Dubai and we picked her up. She looked very happy to see us and I was happy she didn't forget..
Mimi looking very at home in Thailand10-Aug-2012
Hello Cheryl! Mimi arrived fit and happy last night and is looking very at home already. She's charming everyone and welcomes everyone to the house as if she owns it! Thank you for all you..
Poppy is happy to be clean in Zurich!09-Aug-2012
Thanks Justine. We have just got her back to the house - I think she was very pleased to see us (as we were too). She arrived safe and sound AND clean, which I was surprised about. She ..
Hiya, Dotty Edwards arrived safe and well in Toronto Yesterday, thank you so much for getting her there safley. Your staff that looked after her in the cattery were wonderful, taking my..
Lucy & Zoe meowing loudly in Washington!08-Aug-2012
Hi Sarah, Lucy and Zoe arrived safely this afternoon. They looked content and comfortable in their carriers and had plenty of water (it's really hot here.) They weren't hiding under..
Storm arrives safely in Caymen08-Aug-2012
Hi Just wanted to let you know that Storm arrived safely in Cayman. We're emailing from a friends iPhone as we don't have Internet yet. Many thanks for all you help everything went fanta..
Dear Cheryl, Just to let you know Julesy arrived safe and sound and is all settling in ok. Transit was ok, but on arrival Billy spent ages clearing paperwork - but got there in the end. She'..
Thanks for all your efforts, for doing it so fast (i know i came a bit last minute) and to do it so efficiently. It is very nice to come across a professional team like yours. I started all this w..
Just a quick note to let you know that Gypsy arrived safely in Sacramento, CA, this evening and is in great shape!! He's a very vocal, affectionate, curious kitty. He came right out of his carrier..
Sarah's report on getting Milo to Bangladesh26-Jun-2012
Milo's shipment to Bangladesh was a bit of challenge and one of the reasons why I find that working here at Airpets no two days are ever the same! There is only one airline we can use w..
Milo is now chilling in Bangladesh24-Jun-2012
Hi, I would like to thank the Airpets team for the excellent service and professional approach in sending Milo to Bangladesh. I was really scared about Milo as other age..
Hi Rachel and Sarah, just letting you know that Bo and Billie have arrived safely after their long journey. We picked them up from the airport, drove for a minute, then let them out and put th..
Dear Eddie, Thank you for organising the transportation of my cats, Buster and Mango, to the US, Washington Dulles, on 29th March. They arrived safely and I have never heard them s..
Donald & Daisy both well in Malta17-Apr-2012
Hi Justine, Hope you are well. Donald and Daisy have arrived safely in Malta on Monday. They are both well and settling in fine. Everything went smoothly. I am particularly impressed..
Zarna has arrived safely in Moscow23-Mar-2012
Dear Sarah, We just wanted to let you know that Zarna has arrived with us in Moscow safe and sound. Thank you very much for looking after her so well! Best regards Susan ..
Judy & the cats thank Justine at Airpets19-Mar-2012
Hi Justine Just wanted to let you know that we picked up Judy and the cats this afternoon - they're all absolutely fine and settling in well already. I wanted to thank you and all the team..
Dear Cheryl, Just to let you know that my beautiful “very little” Chihuahua boys arrived safe and sound yesterday evening. Apart from being a bit shaken by the whole ordeal, th..
Hi Angela Wanted to drop you an email to say a HUGE thanks from our family. We are so happy to have Lexi back into our home and she has settled in as if she was never away! When I first go..
Scarlett and Lowry - 2 cats to USA04-Mar-2012
Scarlett and Lowry just wanted to say a big thank you for making the handover of our son's 2 cats for transport to the US so smooth, efficient and friendly. Scarlett and Lowry were taken care of by re..
Chris & Winston Lohan02-Mar-2012
Hi Justine, Chris and Winston are on the plane safely and I just want to say thank you! Chris said you treated Winston like a filmstar and that your facilities are outstanding. I can't wait..
Crystal to Bermuda02-Mar-2012
Hello Airpets/Sarah Just to let you know that Crystal has arrived safely and in one piece in Bermuda. We are very pleased to have her with us but I am sure she is not best pleased with having t..
Hogi & Scruff Marshall27-Jan-2012
Kelly, Cheryl and please pass to Jacqui in the kennels, Hogi & Scruff arrived safe and well on Mon 12 Jan. They cleared KSA Customs in just over 2 hours and are now reunited with..
Hunney & Candy Smith27-Jan-2012
Thank you and your wonderful driver Valerie, who seeing us in flood of tears was so kind and gentle and even sent us photos when the girls arrived at the kennel showing us they were pampered with hugs..
Good morning Angela, I hope you are keeping well and a belated Happy New Year from Sheila,Alan and Lililka. It took a little time but Lilika has settled down in to..
Hi Twitch arrived safely in Chicago this afternoon. She's now settling into her new home and is doing well. Thank you so much for looking after her so well. I was very impressed with the ..
Dear Cheryl, Purdey arrived safely and is now enjoying the sunshine in the garden. Off for a run in the desert when it gets a bit cooler. Many thanks for your help! regards, Caroline Sampson..
"Thank you for helping out with Mungo I feel she will be happy with you at Airpets. There is a lovely warming feeling about the kennels and the staff are friendly and helpful."..
"A quick note to let you know Farley made it here safe and sound today. I would like to take this opportunity to thank yourself and your staff for taking care of Farley and going the extra distance..
Haidi Scarlet Willmot15-Dec-2011
"My husband and I recently moved our cats (as well as our home and ourselves) from the UK to the US. It was an incredibly stressful and traumatic process, despite the fact we have done such internatio..
Dear Air Pets I have just taken delivery of Kitty here in Dhaka, Bangladesh. She is very lively and has eaten and had some water and is now busy exploring her new surroundings! Thank you ve..
"Thank you thank you soooooo much airpets and a special big hug to Cheryl in exports. The itinerary went smoothly, British Airways very reassuring and efficient. The girls had an easier time clearing ..
"Bean the Boston Terrier arrived safely and well yesterday. He is doing just fine and we would like to thank you for all your help in getting him here."..
"I just wanted to send you a belated thank you for looking after Pete so well! I was so relieved when I picked him up from the airport in Cape Town and found him (admittedly a little shacken but) re..
Julie and Tom Kilgour15-Dec-2011
"Just a short note now we have finally managed to get hooked up with an internet connection!! Thank you for the update on Finn prior to us getting him back and the photo. I did miss him so much, he ..
"I just wanted to thank the entire team for looking after our rottie, Kai, so well. He has arrived safely in Nigeria and he looks great! Big thank you to Helen, his kennel maid and best friend, and to..
"I would like to take this opportunity and thank you a lot and the whole team at the Airpets for taking such a good care of Asha. It has been more than a week since she was delivered to Cracow and it ..
"Let me say, THANK YOU to everyone at Airpets!!!! You all have been incredibly awesome and cool. Please let everyone know I really appreciate all of the extra effort to help me and Tember through our ..
"Just to let you know that ACE is now safely at his new home in India , non the worse for his adventure with British airways . We did of course have to wait at the customs freight department for about..
Scott Cooper 15-Dec-2011
"Sorry, we went out of town this weekend and I forgot to email you to say thank you. Vegas and Pippen are doing well in Texas. Thanks for all your help. We're already recommending your services on the..
Hi Justine Just wanted to let you know that Kato arrived safe and sound at SFO airport and is now home with us. She didn't actually look at me once during the entire journey home, but already..
"I just wanted to say a big thank you for organising Kaddie's return to Australia. She's made it safely, and has settled in well at quarantine. Both Tim and I look forward to seeing her again at C..